Refund Policy

1. All sales are final

Plans, templates, prompts, MCP and API access, and Brand Studio brand pack downloads are digital content delivered instantly. We do not offer refunds, credits or exchanges once a purchase is complete, except in the limited cases listed in section 5.

Before you buy, you can:

• open the live demo, screenshots and full description of every template;
• use every Free template without paying;
• create a free account and use every Free template to test the prompts and the MCP server in your own tools.

Because of this, we do not refund for a change of mind, unused time or unused unlocks, not liking a design after purchase, the quality of output produced by a third-party AI tool you choose, incompatibility with your own tools or setup, or forgetting to cancel a renewal.

2. Immediate access and your right of withdrawal

At checkout you must tick a box confirming that you agree to our Terms of Service and this policy, that you request immediate access to digital content, and that you lose any statutory right of withdrawal (for example under EU or UK consumer law) once access begins. Access begins as soon as your payment is confirmed.

3. Subscriptions and cancellation

• Pro subscriptions renew automatically at the end of each monthly or yearly period until you cancel. Prompt Packs are one-time purchases.
• You can cancel at any time in your dashboard. Cancel before the renewal date to avoid the next charge.
• Canceling stops future charges. You keep access until the end of the period you have paid for.
• We do not give partial or pro-rata refunds for the rest of a billing period, including for yearly plans.
• Lifetime and Prompt Packs are one-time payments and are not refundable. Pack credits do not expire.
• If we close the whole Service, we give at least 30 days' notice where we reasonably can and refund the unused part of any prepaid subscription period. Lifetime and one-time purchases are not refunded when the Service closes.

4. Brand Studio downloads

• A brand pack download costs $25 once on a free account. The purchase is final once the download credit is added to your account, as stated at checkout.
• Pro and Lifetime include brand pack downloads every month (10 on Pro monthly, 30 on Pro yearly and 50 on Lifetime). Included downloads have no cash value, do not roll over and are not refunded.
• A design you do not like after downloading, or a trademark conflict you find later, is not a reason for a refund. The cases in section 5 apply: for example, you were charged and never received a working download and we could not fix it within 7 days of your report. See the Brand Studio Terms.

5. The only cases we refund

• You were charged twice for the same purchase, or we made a billing error.
• You were charged but never received access, and we could not fix it within 7 days of your report.
• A refund is required by a law that cannot be waived by agreement.
• We end your paid subscription for a reason other than your breach, fraud, sanctions or a legal requirement caused by your use (section 18.2 of the Terms of Service), or we close the whole Service (section 3). We then refund the unused part of the prepaid period without you asking.

Send the request within 14 days of the charge through the contact form (topic "Billing & refunds"), from your account email, with the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days, and access to Pro content ends when the refund is issued.

6. Technical problems

If you have trouble with access, a prompt or the MCP connection, contact support and we will help you fix it. A problem we can fix is not a reason for a refund.

7. Chargebacks

• Please contact us before contacting your bank. We reply within 2 business days and resolve genuine billing errors quickly.
• You keep every right you have under card network rules and law, including the right to dispute a charge with your bank.
• While a dispute is open we may pause access to the paid features linked to that charge, and the API keys of that account.
• We may respond to a dispute with evidence to the card issuer, including your checkout consent, account activity, unlock history, download records and MCP access records.

8. Goodwill decisions

Any exception we make to this policy is at our sole discretion, applies only to that case, and does not create a precedent or an obligation for future requests.

9. Your statutory rights

Nothing in this policy removes rights that you have under consumer law where you live and that cannot be excluded by agreement.